Return Policy

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Service Nature

Collectionastyle provides equipment selection guidance and consultation services. As these are informational services, standard return policies for physical products do not apply. This policy covers our consultation and guidance services.

Return Terms

Timeframe

You may request a refund for consultation services within 14 days of service completion, provided the service has not been fully utilized or delivered.

Conditions

To be eligible for a return or refund, the following conditions must be met:

  • The request must be made within 14 days of service completion
  • The service must not have been fully delivered or utilized
  • You must provide a valid reason for the return request
  • You must not have violated our Terms of Use
  • The service must not have been customized specifically for your needs and already delivered

Return Costs

For consultation services:

  • Service Refunds: If a refund is approved, we will refund the full amount paid, minus any transaction fees incurred by payment processors (typically 2-3% of the transaction amount)
  • No Return Shipping: Since we provide services, not physical products, there are no shipping costs associated with returns
  • Processing Fees: Any payment processing fees charged by third-party payment processors may be deducted from refunds

Refunds will be processed to the original payment method used for the purchase.

Return Process

To initiate a return or refund request, follow these steps:

  1. Contact Us: Send an email to online@collectionastyle.world or use our contact form at contact.html
  2. Provide Information: Include the following information in your request:
    • Your name and contact information
    • Date of service purchase
    • Service type and details
    • Reason for return or refund request
    • Any relevant documentation or correspondence
  3. Review Period: We will review your request within 5-7 business days
  4. Response: We will notify you of our decision via email
  5. Refund Processing: If approved, refunds will be processed within 10-14 business days to your original payment method

Non-Returnable Items

The following services are not eligible for return or refund:

  • Services that have been fully delivered and utilized
  • Customized consultation services that have been specifically tailored to your needs and already delivered
  • Services purchased more than 14 days ago
  • Free or promotional services
  • Services where you have violated our Terms of Use
  • Services that have been resold or transferred to a third party

Order Cancellation Policy

Cancellation Terms

You may cancel a consultation service order before the service begins:

  • Before Service Starts: Full refund available if cancelled at least 48 hours before the scheduled consultation
  • Within 48 Hours: 50% refund if cancelled less than 48 hours before the scheduled consultation
  • After Service Starts: No refund available once the consultation has begun

Cancellation Conditions

To cancel an order:

  • Contact us via email at online@collectionastyle.world or through our contact page
  • Provide your order details and reason for cancellation
  • We will confirm cancellation and process any applicable refund

Refund Procedure

Refund Processing

Once a refund is approved:

  1. We will send you a confirmation email
  2. The refund will be processed to your original payment method
  3. Processing time: 10-14 business days
  4. You will receive a refund confirmation once processed

Refund Timeline

  • Request Review: 5-7 business days
  • Approval Notification: Within 7 business days
  • Refund Processing: 10-14 business days after approval
  • Total Time: Typically 15-21 business days from request to refund receipt

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

Equipment Purchases

Collectionastyle provides guidance and recommendations only. We do not sell equipment directly. Any equipment purchases made based on our recommendations are subject to the return policies of the respective equipment vendors or retailers.

We are not responsible for returns, refunds, or warranties related to equipment purchased from third-party vendors based on our recommendations.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws, including:

  • European Union Consumer Rights Directive
  • Irish Consumer Protection Act
  • Distance Selling Regulations

Your statutory rights as a consumer are not affected by this policy. If you are a consumer, you may have additional rights under local consumer protection laws.

Contact Information

For return or refund inquiries, please contact us:

Email: online@collectionastyle.world

Phone: +35351873048

Address: Manor St, Manor, Waterford, Ireland

Contact Page: Visit our contact page

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Irish Time)

We aim to respond to all return and refund inquiries within 2-3 business days.